Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 8 October 2026

1. Where we ship

Akopian Auto Parts ships from Belgium and offers delivery throughout Europe, subject to the countries and delivery options available at checkout.

Available shipping destinations, shipping costs and delivery options are displayed during the ordering process.

2. Processing and production time

Akopian Auto Parts supplies products that may require processing and/or production after an order has been placed.

For this reason, orders are not necessarily dispatched immediately after payment.

The processing and production stage is an essential part of our order process and takes time before the product can be prepared and shipped.

3. Estimated delivery time

The normal estimated time from placing an order until delivery to the customer's doorstep is approximately:

12–17 days.

In some circumstances, the total processing, production and delivery period may take longer and can be approximately:

2–4 weeks.

These timeframes are estimates and may vary depending on the product, production requirements, shipping destination, carrier delays, customs procedures and other circumstances outside our reasonable control.

Customers should therefore take the stated processing and delivery period into consideration before placing an order.

4. Why orders take time

Some Akopian Auto Parts products are processed and/or produced specifically after an order is placed.

The process may include:

Order processing;
Product preparation and/or production;
Quality checking;
Packaging;
Dispatch from Belgium;
Transportation through the carrier;
Final delivery to the customer's address.

This means that the delivery period includes both the preparation/production period and the transportation period.

5. Delivery deadline

Akopian Auto Parts will aim to deliver orders within the estimated timeframe communicated to the customer.

Under Belgian consumer law, goods generally must be delivered within 30 days after conclusion of the contract unless another delivery date or period has been agreed with the consumer.

Where a different delivery period has been expressly agreed with the customer, that agreed period applies subject to mandatory consumer rights.

6. Delays

Although we aim to meet the estimated delivery time, delays can occasionally occur due to:

production or processing delays;
unusually high order volumes;
carrier delays;
customs procedures;
incorrect or incomplete delivery information;
public holidays;
severe weather;
transport disruptions; or
other circumstances outside our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to inform the customer.

Nothing in this policy limits the consumer's statutory rights regarding late delivery.

7. Delivery address

The customer is responsible for providing a complete and correct delivery address when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned.

Customers should contact Akopian Auto Parts as soon as possible if they notice an error in their delivery information.

8. Tracking

Where tracking is available for the selected shipping method, tracking information may be provided to the customer after dispatch.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

9. Damaged packages

If a package arrives visibly damaged, customers should, where possible, photograph the package and its condition and contact Akopian Auto Parts as soon as reasonably possible.

This does not affect any statutory consumer rights.

10. Missing or delayed orders

If an order has not arrived within the applicable delivery period, the customer should contact:

Email: EminAkopian@Hotmail.com
Telephone: +32 468 045 17

Please provide the order number and delivery information so that we can investigate the shipment.

11. Customs and international delivery

For deliveries to countries outside Belgium, additional customs procedures, import charges or other local charges may apply where required by the destination country.

Any such charges imposed by authorities or carriers are separate from the purchase price unless expressly stated otherwise at checkout.

12. Risk during delivery

For consumer purchases, the risk of loss or damage generally remains with Akopian Auto Parts until the consumer or a person designated by the consumer takes physical possession of the goods, subject to the exceptions provided by Belgian law.